FAQ

What time is check-in and check-out?

Check-in is from 16:00. Check-out is until 11:00. Early check-in or late check-out may be possible upon request (additional fees may apply). See details on our Check-in & Check-out page.

How do I get the keys?

You’ll receive a unique code for the lockbox inside the garage before arrival. The garage gate opens with a phone call from your authorized number. Full instructions on the Instructions page.

Is parking available?

Yes, the garage accommodates up to three cars securely at no extra cost. More info on the Location page.

How fast is the Wi-Fi?

The house features a 1Gbps fibre connection with mesh routers on every floor, ensuring fast and stable internet throughout the property. Wi-Fi details are also in the Guest Manual.

Are pets allowed?

Yes, pets are allowed for an additional fee. However, pets are not permitted in bedrooms or the living room. See our House Rules for details.

Are baby items available?

Yes, we provide one baby cot and two high chairs free of charge.

How close is the beach?

The beach is just 200 meters away — a quick 2-minute walk. See our Location page for local tips.

Where is the nearest metro station?

“Portas Fronhas” metro station is a 15-minute walk, with direct express trains to Porto city center. More details on the Location page.

What essentials are included?

Towels, shampoo, shower gel, kitchen essentials (salt, pepper, olive oil) are all included in your stay.

Who do I contact in case of emergency?

Refer to the Guest Manual for emergency or host contacts